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Owned and operated by Gramercy Regen Med, our team is ready to answer questions about your order or help you find the right product.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days. Once shipped, transit time is typically 5 to 8 business days within the Continental U.S. (excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment directly through the carrier's website.
What is your return policy?
We offer a return window on qualifying products. If something is not the right fit, contact our team and we will walk you through the return process step by step.
Can I exchange my product for a different model?
Exchanges are available on eligible items. Reach out to our support team with your order number and the product you would like instead, and we will coordinate the swap for you.
How do I choose between a red light therapy panel and an infrared sauna?
Red light therapy panels are compact and ideal for targeted use, while infrared saunas provide a full-body experience. Our team can help you decide based on your space, preferences, and recovery goals.
What kind of power setup do cold plunges and infrared saunas require?
Power requirements vary by model. Some cold plunges use a standard household outlet, while certain infrared saunas may need a dedicated circuit. Product pages list specific electrical specs, and our team is happy to clarify details.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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From red light panels to cold plunges, our team knows each product and can guide your decision.
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Most orders ship free within the Continental U.S. with no order minimum required.